The National Highway Traffic Safety Administration (NHTSA) has recently concluded its investigation into the issue of Ford Escapes’ doors unexpectedly opening while the vehicles are being driven. Despite numerous complaints from consumers, the agency has decided against issuing a recall, citing a low potential hazard to drivers. Instead, Ford has implemented a customer-satisfaction program to address the problem.
The NHTSA probe, initiated in July of last year, focused on approximately half a million Escape SUVs manufactured between 2020 and 2021. According to documents released by the agency on Friday, these vehicles are equipped with both an audible and visual warning system that alerts drivers if the doors are not properly latched.
As part of the customer-satisfaction program, Ford will be mailing letters to affected owners in March, providing details about the campaign designed to rectify the issue. It is important to note that this program falls short of a full-fledged recall.
To have their vehicles assessed and repaired, owners can visit their local Ford dealerships. Depending on the extent of the damage, dealers will either reinforce the door latch arms by installing a rivet plate or offer a replacement door altogether.
Throughout the investigation, the NHTSA received a total of 593 complaints regarding this problem, with three reports of injuries. Among the injured individuals, one required medical attention.